On the 30th April I purchased a bag for my girlfriends birthday. It arrived very quickly and at first I was very impressed with the service I received.

However when she opened the present the bag was torn a little. So I tried several times to contact Forzieri (webform, telephone calls - a contact centre with no manager present & emails) to ask about a replacement. After several interactions chasing for a resolution I was finally informed after two weeks that I could return the bag for a refund. All I wanted was an exchange but i was happy to be getting my money back at least. So I returned the bag, one week later I was informed they are crediting my account but it would take a cycle (what's a cycle) to appear on my statement. I therefore asked for proof of the refund, to be informed it was done and I need to wait again for a cycle, they did not answer my question regarding the receipt/proof of credit. Therefore I sent another two emails, nothing.

Today 8th June (over a month since I purchased the bag) I called once again to speak them, to be informed that there was a problem processing the credit and that someone would contact me tomorrow. Having been told this before I very doubtful of this. I have therefore asked for a manager to call me once again (even though I have requested this on several occasions no one has ever called me to apologise for such a poor service).

Overall I am very dissapointed in the service provided, I have a girlfriend without a birthday present, I am 200 euros out of pocket and I am still waiting for a manager to contact me.


My advice - save your time and money and purchase your gifts from somewhere else!! I am a customer service manager myself and I would never expect this kind of service from anyone.